WIS collects your personally identifiable information (“PII”) and protected health information (“PHI”) through the WIS Services when you voluntarily choose to provide such information, such as when registering to receive information and updates regarding the WIS Services. PII and PHI can include your name, address, telephone number, e-mail address, insurance carrier, and physician. Certain WIS Services may permit more extensive submission of PII and PHI from Members.
WIS provides the WIS Services on behalf of its health plan customers. As a result, WIS is subject to federal healthcare privacy and security standards under the Health Insurance Portability and Accountability Act (“HIPAA”). To the extent that the PII and PHI that you provide to WIS is “protected health information” subject to HIPAA, WIS will safeguard the privacy and security of that information in accordance with all applicable HIPAA requirements. WIS further complies with all other applicable U.S. laws and regulations for personal information we collect, use, process, transfer, and store.
Disclosures Related to Providing the WIS Services You acknowledge that WIS Services contain personal information relating to your claims and claims history. You specifically acknowledge that any person that has access to your password will have access to such claims information.
Disclosures to Third Parties Assisting In Our Operations. WIS may share your PII under confidentiality agreements with other companies that work with, or on behalf of, WIS to provide the products and services offered through www.bluecardworldwide.com, such as a cloud hosting service or a document storage company. However, these companies do not have any independent right to share this information.
Disclosures Under Special Circumstances. WIS may share your PII and PHI under confidentiality agreements with other companies that work with, or on behalf of, WIS to provide the products and services offered through www.bcbsglobalcore.com, such as a cloud hosting service or a document storage company. However, these companies do not have any independent right to share this information.
Each time a visitor comes to a Website, WIS collects some information to improve the overall quality of the visitor’s online experience.
Aggregated Data. WIS collects aggregate queries for internal reporting and also counts, tracks, and aggregates the visitor's activity into WIS’s analysis of general traffic-flow at the Websites. To these ends, WIS may merge information about you into aggregated group data. In some cases, WIS may remove personal identifiers from PII and PHI and maintain it in aggregate form that may later be combined with other information to generate anonymous, aggregated statistical information. Such anonymous, group data may be shared on an aggregated basis with WIS’s affiliates, business partners, service providers and/or vendors; if it does so, WIS will not disclose your individual identity.
Web Server Logs and IP Addresses. An Internet Protocol ("IP") address is a number that automatically identifies the computer/machine you have used to access the Internet. The IP address enables our server to send you the web pages that you want to visit, and it may disclose the server owned by your Internet Service Provider. WIS may use IP addresses to conduct Website analyses and performance reviews and to administer the Websites.
In addition, WIS may collect certain information automatically during the use of the Mobile App, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Mobile App.
WIS understands that storing the data in a secure manner is essential. WIS stores PII, PHI and other data using industry standard physical, technical and administrative safeguards to secure data against foreseeable risks, such as unauthorized use, access, disclosure, destruction or modification. Please note, however, that while WIS has endeavored to create a secure and reliable website for users, the confidentiality of any communication or material transmitted to/from the Website or via e-mail cannot be guaranteed.
When registering as a Member, or when requesting, accepting or reviewing medical appointments, Members use the WIS secure server (the “Server”). This Server uses the same technology employed by many popular websites for the safe transmission of credit card data (use of the Secure Server requires that your browser supports Secure Socket Layer (SSL), as most popular browsers do). Through encryption that is created by SSL, the personal information users enter, including credit card numbers and social security numbers, cannot be read easily as the information travels over the Internet. Finally, Provider and Member information is protected by an authentication process and is accessible only upon presentation of the unique username and password.
Some Internet browsers include the ability to transmit “Do Not Track” signals. Since uniform standards for “Do Not Track” signals have not yet been adopted, WIS does not process or respond to “Do Not Track” signals.
Under Age 13
WIS understands the importance of protecting children's privacy in the interactive online world. The WIS Services, including the Websites and the Mobile App, are not designed for, or intentionally targeted at, children under 13 years of age. It is not our policy to intentionally collect or maintain information about anyone under the age of 13. No one under the age of 13 should submit any PII or PHI to WIS, a Website and/or the Mobile App.
Under Age 18
Minors under 18 years of age may have the PII and PHI that they have provided to WIS through the WIS Services deleted by sending an email to email@example.com requesting deletion. Please note that, while we make reasonable efforts to comply with such requests, deletion of your personal information does not ensure complete and comprehensive removal of that data from all systems.
At certain locations on a Website or mobile application where information about you may be requested, the Website provides you the opportunity to opt-out of receiving communications from WIS. You may also review and request changes to your PII and PHI that WIS has collected, including the removal of your PII and PHI from WIS’s databases in order to prevent receipt of future communications or to halt receipt of the WIS Services, using any of the following options:
You can send your request via e-mail to: firstname.lastname@example.org
You can mail your request to the following postal address:
Worldwide Insurance Services
c/o Customer Service
100 Matsonford Road
One Radnor Corporate Center, Suite 100
Radnor, PA 19087